CAIB asserts that NASA could have prevented the Columbia disaster, if only had it been a High Reliability
Organization. From a Normal Accident Theory perspective, however, such an assertion misses an important point:
humans cannot control dangerous technologies through their imperfect organizations. In fact, in their very efforts to
build perfect organizations, they will probably create unforeseen vulnerabilities. The best an organization can do, from
this perspective, is to minimize known risks and create sufficient capacity to deal with emerging ‘‘unknown
unknowns.