Please enable JavaScript.
Coggle requires JavaScript to display documents.
Planner, Payments and Ratings (Customer access the planner to view the…
Planner, Payments and Ratings
Customer access the planner to view the bookings
Active Bookings
(img 43 Planner Current)
User click on booking, open booking details modal
(img 45 Planner Popup)
Call Us
- what it does? calls directly ?
yes
Yes
Help
- help page or need help from no results on homepage ?
This will go to the general help page, as the user has already made a booking
CANCEL
Before scheduled time but not within 30 minutes
User it's not charged.
The booking disappears from user's phone completely and does not appear in his Planner.
User is not allowed to give an rating
The bussiness receives notification that user cancelled the booking and the booking disappears from their planner.
1 more item...
Within 30 min
Cancellation fee will be applied so user is asked to confirm: ‘Are you sure you want to cancel, $5 cancellation fee applies because you are within 30 minutes of the booked time’
User it's charged 5$ cancellation fee: $2.50 to business - $2.50 to admin.
Not cancel or modify
User finish the booking
User does not show up
Requests a booking modify
Within 30 min
User receives an offer from the business with a new service time which make booking out of the 30-minute Booking window.
Cancel
Accept
Past Bookings
(img 44 Planner Past)
What does "Re-Book" do ? Create a new booking with the same info?
Rebook allows the user to book the exact save service again
Business access the planner to view the bookings
Bookings
(img 56 Planner)
Business can view a booking and modify it
View Booking
(img 58 Planner Popup)
Start Late Timer
- The business can activate a late timer 10 mins after the scheduled booking time this will only appear in the business side app, if the customer has not arrived 10 minutes after the booking. This is a countdown that runs for 5 minutes, to allow the customer to arrive a little bit later
Start Late Timer
(img 59 Planner Start Late Timer)
If the user does not show up, the business has the option to charge the user the cancellation fee
Charge Cancellation Fee
(img 59 Planner Start Late Timer)
1 more item...
What does Help do?
Help takes the business to the help page.
Modify
Business send to user an offer with a new time
Add extras
If the customer at the time of the booking decides to upgrade their service, in which results in a higher service fee.
Add Extras Popup
(img 60 Planner Popup Add Extras)
Wait for user's action
(img 61 Planner Popup Add Extras)
A notification is send to the user saying that the business has requested approval for Service Upgrade. Once the user opens their app they will see a pop-up requesting approval for an additional payment of “$?”.
2 more items...
Cancel
If the business cancels on the user anytime Before, On or After the time of the booking the business is then deducted 5 points from their account.
Charge the user
Charge Confirmation
(img 62 Planner Popup Confirmation)
The customer will be charged the full amount of the service and the business will receive the full amount minus 5%, which will be taken by admin.
Rate
Notification is send to user to rate the business
1 more item...
Notification is send to business to rate the user
1 more item...
YES
No / Cancel
HOW ? We don't have screen
Clicking modify can take user to here:
https://projects.invisionapp.com/share/2CD71CD8Z#/screens/251470732
to update time, would then update previous screen - user will have to get a yes/no to booking back from business
Start Late Timer
