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everyday (small talk (pervasive. all engages in small talk., be positive,…
everyday
small talk
pervasive. all engages in small talk.
be positive
noncontroversial topics
leave-taking cues
short sequences
stress similarities
answer questions with elaboration
apologies
admit wrongdoings
be apologetic
be specific
empathize
give assurance it wont happen again
avoid excuses
appropriate channel
complimenting
message of praise
backhanded is an insult masquerading
be real and honest
compliment in moderation
be totally complimentary
be specific
introducing people
admit if you forget a name
reluctance to self disclosure is ok
be culturally sensitive using names
rank differences
advising
advice is processes of giving thinking or behaving to change them
meta advice
address a problem
giving advise
listen
empathize
be tentative
ensure understanding
keep confidential
avoid should statement