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OPERATIONS STRATEGY (Capacity and Facilities (site location, build…
OPERATIONS STRATEGY
Capacity and Facilities
site location
build capacity lead or lag
how big
do the sites do similar things
How many sites
coordinated or independent sites
Workforce
how do we grou our departments
what skills and capabilities do we develop in our workforce
how central is our planning and coordination
how much discretion do we give employees
how hierarchical is our management structure
how do we manage shifts or work patterns
Performance Objectives
Speed
customer waiting time (ambulance)
achieve desired throughput time
Flexibility
Variety - multiple products
Mix - different products at the same time
Volume - produce on market demand
Quality
high performance
standard appropriate to customer need
achieve the specifications - conformance quality
Sustainability
Environmental
Economic
Social
Dependability
keep your promises!
Cost
Order Qualifying
Order Winning
Supply Chain Development
how many suppliers should we have
how global is our supply network
how much of the value chain do we own
outsource non core activity?
do we maintain long term relations with key suppliers
Technology
how dedicated is our technology
what scale should our technology operate at
how integrated are our systems?
who uses our technology
how automated are we?
Market Influence Model
competative
Ritz-Carlton - quality
Ryan Air - Price
marketing
OEM and after market