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Scheduling things (Break Optimisation (Not Matching Packs, Visibility poor…
Scheduling things
Break Optimisation
Not Matching Packs
Visibility poor :eye:
Lots of Admin to make it work
Doesn't generate without bunching
Different Pack to MyTime view
Takes a long time to see how a break change is reflected
Shift Design
No easy way to do in IEX
All Manual in Excel
All Manual
Fiona used to know how to do something on it in IEX
Flexibility
LImited to none - fixed shift patterns
IEX not used for flexibility
Backing out changes
Smart Sync out - doesn't return breaks etc
Shuffled things not reverted
Reverts to base code
No way to default changes if training etc. changes time
Find replace not used in service, MU's too large (crashes)
Base Schedule
TEM not processing as CEL base code at partners
No way to change basecodes in bulk on schedules
Generated schedules don't update when agent record is changes basecode
Wee Square at side of Sched Mgmt screen only way to change base code
CEL's reverting to open basecode when scheduled
Shift Swaps
No Swapping if 121 scheduled etc. manual work needed
Process Ops
Too many exceptions preventing swaps
Non Voice Schedules
Break Alignment Issue