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Holidays and time off manager (Waitlists (Bulk delete of Waitlists (Bulk…
Holidays and time off manager
CEL Holidays
Inconsistent use of IEX
Automate please
Run by site
Site Coordinators can't add
Ops looking for control
Manual diary systems also in place
Special leave
Better reporting
When are we over budget
Can we cancel Manager app & majority? :zap:
TOIL
Taken vs payback - no visibility of balance
TOIL, how do we target best possible payback window
no snese check in manager approved leave
advisrs using majority leave for normal holiday bookings
improved process for approvals
Automating manager Approved Leave
Annual Leave
Adding in date ranges in agent time off summary for new hire advisors
Waitlist and taken balance
Ops training in how to book
block the full week option in house :zap: :question:
Special events such as Christmas
Automate headcount updates in TOG widget
End of holiday year process
two ways to book holidays
Fixing incorrect balances
Waitlists
Bulk delete of Waitlists
Bulk delete of waitlists
bulk delete of waitlist
bulk delete of waitlists
Waitlist & taken balance
Waitlist during the schedule window
Differences sales / service
Time consuming
remove from waitlist if not on shift when schedules run
Automatically approve if holiday becomes available
Takes ages to process
Approved holidays not removed from waitlist
Ability to confirm holiday from waitlist
Re-educate ops on holiday process
Late availability leave
Push from live ops
Timeboard?
Conditonal net staffing?
Service support process to system