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OPERATIONS MANAGEMENT (Types of transformational change (Physical - such…
OPERATIONS MANAGEMENT
What is Op Mgmt?
The function responsible for the efficient delivery of goods/services through effective management of the org's resources
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Op managers spent lots of effort managing the transformation process, of which there are 3
Material Processing
(manufacturing, mining and logistics operations such as shipping, trucking, warehousing and postal services)
Information Processing
(banking, accounting, news, telecomm and research orgs)
Customer Processing
(hotels, hairdressers, hospitals, theme parks etc)
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What do Op Managers do?
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Short vs Long term
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Short term problems can be reduced by effective long term decision making meaning long term activities are not pushed back
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Importance of Op Mgmt
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Operations and risk
When ops go wrong, impact can be bad on orgs revenues, competitiveness and rep
Can impact public, environment and other org's