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INSIGHTS FROM EMPATHY INTERVIEWS (Gaps in the current AMS program (lack of…
INSIGHTS FROM EMPATHY INTERVIEWS
Gaps in the current AMS program
lack of promotion for events
efective early information providence about events (many studnets discover events after they've already taken place)
organizing AMS booths in the 1st year residences in September to raise the awarness among new students about AMS services
more niche events for calm and introvertic students
students need for events targeted into common country groups like Latin America
newsletter for interested students emailed once per two weeks during whole year
printed booklet with information about AMS services given to every new studnet during Imagine Day
unawarness
students missunderstanding/ confusion What AMS is
1st year students discover AMS services often too late -> in November or even spring, whereas these services would be the most helpful for them in the begining of the studies
unawerness what AMS provides (students don't know where to look for help in their 1st year, often feel lost alone)
students usually don't know what they want/need unless they try it and like it
Barriers with engagement
language barrier
don't feel the need to join AMS (often because they don't know the benefits)
students usually go to events only when other freinds attends -> no friends = no event participation
other commitments
expensive tickets/ alcohol
busy school schedule