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Everyday Conversations (Apologies (Be specific (Say what you are sorry for…
Everyday Conversations
Small talk
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Elaborate answers
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For example, don't just say "yes" or "no" if you can put more into it
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Introducing people
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Culturally sensitive
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For example, if you introduce someone with their first name, be consistent with it. Don't use a nickname until they are comfortable
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Apologies
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Appropriate channel
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For example, if you can apologize face-to-face, do it. It will mean more than a text or over social media.
Admit wrongdoing
Own your actions, don't blame someone else
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Complimenting
Giving a compliment
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Be specific
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For example, say something like "I really like your shirt!"
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Advising
Giving advice
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Ensure understanding
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For example, after giving advice say something like "does that make sense?"
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Avoid should statements
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For example, say things like "you could" or "you might"
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Responding to advice
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Express appreciation
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For example, when someone gives me advice, I always tell them how thankful I am that they are willing to help me and give me advice.
Accept the advice
Accept the advice. If you don't like it, don't follow it