Please enable JavaScript.
Coggle requires JavaScript to display documents.
Conversation Principles (Process (The process is opening, feedforward,…
Conversation Principles
Process
The process is opening, feedforward, business, feedback, closing.
Opening is when someone opens up the conversation. A phatic communication is a message that establishes a connection between two people and opens up the channels for more meaningful interactions.
-
Business is the direction that the conversation was supposed to go. It usually has goals attached to it. 
Feedback is the way that the other person can give you back information on what they thought about the business portion.
The last step of the process is closing. It is the chance for either person to show how satisfied they are with the conversation.
Cooperation
Cooperation in a conversation is when you and the other person work together by four main maxims known as quantity, quality, relation, and manner principle.
The quantity principle is one that requires someone to only be as informative as they need to be to complete the message.
The quality principle is when someone says what they know is true and ignore what they think is false.
The relation principle states that people should only talk about things that are relevant to the conversation.
I would be showing manner principle if I was clear, organized, and relatively brief with my conversation to someone else.
Dialogue
Dialogue is when each person is both a listener and a speaker.
The end goal of a dialogue is for mutual understanding, empathy, and supportiveness.
Monologue is a communication in which only one person takes the role of the speaker and the other is always the listener. The only goal in this is for the speaker's goals.
Avoiding negative criticism and negative judgments, keeping the channels of communication open, avoiding manipulating the conversation, and demonstrating respect for the other person are all ways to improve dialogue.
I would be improving my personal dialogue if I was acknowledging the presence and importance of the other person.
Turn-Taking
-
Speaker cues are made up of turn-maintaining cues which maintain the speaker's role and turn-yielding cues which tell the listener that you are done talking.
Listener Cues are made up of turn-requesting cues which let the speaker know that you would like to speak and turn-denying cues which show that you want to keep listening and not speak.
Back-channeling cues are those that communicate various types of information back to the speaker without being the speaker. They can be used to show agreement or disagreement.
Interruptions are attempts that are made to take over the role of the speaker. Can be seen as rude in different cultures. Studies have shown that men interrupt more than women.
I would be interrupting my classmate if I jumped into their conversation and out spoke them.
Politeness
Politeness has six different maxims which are tact, generosity, approbation, modesty, agreement, and sympathy.
-
I would be stressing the maxim of modesty I would be given a compliment but remain humble and instead give one back.
The maxim of sympathy is the expression of understanding, empathy, and the like for another person.
The maxim of tact helps maintain the other's autonomy.