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System Performance (Response times (Sales (no issue) versus Service, India…
System Performance
Response times
Sales (no issue) versus Service
India report no issues
System slowdown at 3pm
3pm each day system slows down
Thursday antivirus update slow down
Data Locks
Manually need to clear
Old locks still on system (Drew April 17)
Can only clear one at a time
Ability to group release data locks
Crashes
Large MU's and MU sets
Saving multiple changes
MU sets unusable
Find replace unworkable in schedule screens
Actions
Response times
Like for like test in Sevice & sales
Swap someone from Sky 1 to Sky 4 & compare
Check for tasks running at 3pm daily
Data Locks
NICE - future developments (NUG)
What causes locks to occur?
Can NICE clear in bulk?
Can Our support team clear if NICE transfer knowledge?
Crashes
need to understand when these are occurring
Can we review MU sets & largest MU's
Archive
Reaper
Review what can be deleted
Delete what can
Rename what can't
Archive old data
Archive Leavers MU
Old TOG's
Old MU's