Think of a business, comms and media perspective::red_flag: Trends will change the way brands 'speak' and interact with their customers. It is important to be aware of the latest trends because it will enable brands to communicate on the right channel and not miss out on opportunities. --------- Personalisation is a must-do, if possible, as consumers are more responsive to this type of communication. The audience wants brands to speak to them, they want to feel special. Therefore, 'local' has been promoted by many brands. We should see improvement in analytics tools and business-specific features, which will become more detailed therefore, more useful to brands. ---- Platform features overlap therefore, you have to be more selective. You have to know your audience and reach to decide on platforms --------- Designing consumers journey with data. For its 20th anniversary, EasyJet used data to connect with their customers to create emotional stories about their travel life. They saw an open rate 100% higher than the usual newsletter and 7.5% of customers who received the newsletter booked a trip within the next 30 days. ---------------- There is a shift in social media, they are adopting video (short format, easily consumable) has the centre-piece of their strategy. Text is quickly becoming overrated and replaced by video. It will impact the way brand communicate with consumers and pass on their message. ------ The relationship between physical and online sales is expected to narrow even further. 80% of millennials use their phone in-store and 74% would be willing to receive location-based offers.