**Health: The patient-practitioner relationship" (P&P…
**Health: The patient-practitioner relationship"
P&P interpersonal skills
Social skills shown between >2 people when they are attempting to communicate effectively.
Use of medical jargon
can affect patients' understanding of the consultation
. Only just over 1/3 understood each 13 medical terms used in the study.
when doctor uses jargon, patients are more reluctant to stop the doctor & ask for clarification as they do not want to be seen as being less intellectual.
Volume of information (Ley, 1988)
: patients tend to remember just over 50% of the info given to them in a consultation.
Patients remember & recall only what they feel is
"to them" in consultation.
plays a part: patients tend to be better at remembering & recalling information from the beginning.
Patients who have some
tend to recall more of the consultation.
are more likely to be
forgotten if presented orally
(which is why many are printed on drug labels).
: show emotions that could convey meaning (basic emotions- are the same across the globe).
: interpretation of facial expression is innate as even blind since birth still show these emotions.
: used in conjunction with verbal communications. Eg, hand movement, shrugging of the shoulders & use of arms...
Used to get a point across to the patient but must be aware of cultural differences.
: non-verbal aspects of speech, eg. speed, flow, & volume, intonation, clarity & fitted pauses. Used to help/ hinder the passage of information between a practitioner & patient.
: using angry tone, decreases alcoholic patients' willingness markedly as compared to warm & friendly tone which patients tend to listen & trust more.
Personal space invasion
Messages that are conveyed by a person's body & the receiver attends to them mainly via vision/ touch. This provide a type of context that can help receivers to know whether they have understood a spoken message/ not.
: Doctors that are well-dressed & tidy will be trusted more than one who is casually dressed & untidy
But if working with child, dressing casually may relax a child more than a formally dressed doctor.