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Services to Process (Importance of Taxonomy (Extreme simplicity (Language,…
Services to Process
Importance of Taxonomy
Extreme simplicity
For acceptance
Fill in blanks later
Language
Simplicity
General
Components
"The bones of a structure"
Transparency
Re-brand?
Master operational hierarchy
TCs
Service catalogue
Process taxonomy
Bringing it to life (LD)
Business level
ExCo level
Have to show it (LD)
Articulate A to E - simplicity (LD)
Aligned with problem
Clear story
Understand what's going on with your business
Show gaps
Show spend
Who will use
Standard simple model
Process identification
Link to services
Connect every process to service
Challenge: explaining to businesses steps required to get from process to services (LD)
Inter-process identification
Intra-process optimisation
Process variance
Interconnecting processes
The narrative
Who are we convincing?
Persona-led process stories
What is the message?
Based on persona
Core message
Persona-led message
What is the priority? (LD)
Improvement
Reduce cost
Biggest commercial opportunity
Inefficiency as an asset
Add value
Intelligence
Prioritise
Information
Recent Opportunities
Launch of ServCo & BI
Mutually exclusive
outcome-based
Like-activities grouped
Process led
Ownership v usage
Need one owner of like processes
Need standard simple model
Service oriented