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CHƯƠNG 6: TQM and ISO 9000 (3/What is the ISO 9000 standard all about?…
CHƯƠNG 6: TQM and ISO 9000
1/Background on TQM
Use all resources of an organization to reach customer satisfaction
No general standards, applying upon each organization's situation
3/What is the ISO 9000 standard all about?
Process Standard, NOT product or service standard
ISO 9001:2015 - Requirements ( PDCA - Plan Do Check Act Cycle)
ISO 9000:2015 - Basic Concepts and Language
ISO 9004:2009 - Make quality management system more effective & efficient
ISO 19011:2011: guidance on internal & external audit
ISO Accomplished
ISO 9000: Quality Management
ISO 14000: Environmental Management
ISO 27001 Information Security
ISO 20000 IT Service
ISO 22000 Food Safety Management
Cần nhớ
Standard: What to do
Framework: how to do
ISO Compliance: Apply standard, but internal audit only (no certificate
ISO Registration: Apply Standard, Internal audit, external audit and get certificate
2/Background on ISO
ISO 9000 is for
quality management
Quality
refers to all those features of a
product (or service) which are required by
the customer.
Quality management
means what the
organization does to:
comply with any regulations
applicable to
those products or services.
enhance
customer satisfaction,
ensure that its products or services
satisfy the
customer's quality requirements
and
achieve
continual improvement
of its
performance.
CÒN THIẾU (Elements of ISO 9000, Current status)