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Intro to organisational behaviour (Challenges and opportunities for OB…
Intro to organisational behaviour
unit that function often to achieve a common goal
First line
directly for non managerial employees
need the most technical skills
Middle
serve as the link between top management and supervisors
Top
make decisions on the long term direction
Behaviour sciences
psychology
find reasons for change in behaviour
sociology
study of people in their culture
social psychology
psychology and sociology but focus on influence of people onto another
anthropology
study on societies to learn about human beings and their activities
Challenges and opportunities for OB
responding to globalisation
managing workforce diversity
improve customer service
improve people skills
working in networked organisations
Framework
individual level
personality
perception
motivation
behaviour modification
group
conflict management
group dynamics
leadership
power and politics
organisation
organisational system variables