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Managing Manufacturing, Services and Creating Human
Resource Advantage…
Managing Manufacturing, Services and Creating Human
Resource Advantage
Operations management (OM) refers to the development and administration of
the activities involved in transforming resources into goods and services.
Production and manufacturing refer to the physical activities and processes used in making tangible goods and services.
Operations describe the activities—including production—involved in producing both tangible and intangible products.
Inputs are resources such as labor, money, materials, and energy.
Outputs are goods, services, and ideas.
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