Introduction to Organisational Behaviour (Challenges and Opportunities …
Introduction to Organisational Behaviour
What is an organisation?
An organisation is a
coordinated social unit
that functions on a relatively
. Organisations are made up of
two or more people
. without people, organisations cannot exist.
the science that seeks to measure, explain, and sometimes change the behaviour of humans. It studies the conditions that may impede efficient work performance.
e.g. learning, motivation, personality, emotions, training, etc.
the study of people in relation to their social environment or culture. It studies the organisation culture, formal organisation theory and structure, organisation technology, communication, power and conflict, etc.
an area within psychology that blends concepts form psychology and sociology and focuses on the influence of people on one another. It identifies communication patterns, understanding and changing attitudes and building trust, etc. It made important contributions to our study of group behaviour, power and conflict.
The study of societies to learn about human beings and their activities. It helps to understand fundamental values, attitudes, and behaviour between people in different countries and within different organisations.
Challenges and Opportunities
Responding to Globalisation
Organisations are no longer constrained by national borders. The world has became a global village. In the process, our job has changed.
Increased foreign assignments
Working with people from different cultures
Overseeing movement of jobs to countries with low-cost labour
Managing workforce Diversity
Workforce diversity addresses difference among people within given countries. It acknowledges a workforce of women and men; many racial groups, individual with a variety of physical and psychological abilities; and people who differ in age
Improving Customer Service
Today, the majority of employees in developed countries work in service jobs. The common characteristics of these jobs is substantial interaction with customers. Many organisations failed because its employees failed to engage customers. Management needs to create a customer-responsive culture. OB can provide considerable guidance in helping managers create such cultures - in which employees are friendly courteous, accessible, knowledgeable, prompt in responding to customer needs, and willing to do what is necessary to engage customers.
Improving People Skills
OB concepts help to explain and predict the behaviour of people at work. For example, the various ways to motivate employees, and how to create more effective teams.
Working in network organisations
Networked organisations allow people to communicate and work together even though they may be thousands of miles apart. The manager's job is different in a network organisation. Motivating and leading people and making collaborative decisions online require different techniques than when people are physically present in a single location. OB can provide valuable to help within honing these new skills