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CMMI for Services ML2 (Configuration Management (CM) (SG 1 Establish…
CMMI for Services ML2
Configuration Management (CM)
SG 1 Establish Baselines
SP 1.3 Create or Release Baselines
SP 1.2 Establish a Configuration Management System
SP 1.1 Identify Configuration Items
SG 2 Track and Control Changes
SP 2.1 Track Change Requests
SP 2.2 Control Configuration Items
SG 3 Establish Integrity
SP 3.1 Establish Configuration Management Records
SP 3.2 Perform Configuration Audits
Process and Product Quality Assurance(PPQA)
SG 1 Objectively Evaluate Processes and Work Products
SP 1.2 Objectively Evaluate Work Products
SP 1.1 Objectively Evaluate Processes
SG 2 Provide Objective Insight
SP 2.1 Communicate and Resolve Noncompliance Issues
SP 2.2 Establish Records
Service Delivery (SD)
SG 1 Establish Service Agreements
SP 1.1 Analyze Existing Agreements and Service Data
SP 1.2 Establish the Service Agreement
SG 2 Prepare for Service Delivery
SP 2.1 Establish the Service Delivery Approach
SP 2.2 Prepare for Service System Operations
SP 2.3 Establish a Request Management System
SG 3 Deliver Services
SP 3.1 Receive and Process Service Requests
SP 3.2 Operate the Service System
SP 3.3 Maintain the Service System
Work Planning (WP)
SG 1 Establish Estimates
SP 1.1 Establish the Service Strategy
SP 1.2 Estimate the Scope of the Work
SP 1.3 Establish Estimates of Work Product and Task Attributes
1.4 Define Lifecycle Phases
SP 1.5 Estimate Effort and Cost
SG 2 Develop a Work Plan
SP 2.1 Establish the Budget and Schedule
SP 2.2 Identify Risks
SP 2.3 Plan Data Management
SP 2.4 Plan the Resources
SP 2.5 Plan Needed Knowledge and Skills
SP 2.6 Plan Stakeholder Involvement
SP 2.7 Establish the Work Plan
SG 3 Obtain Commitment to the Plan
SP 3.1 Review Plans That Affect the Work
SP 3.2 Reconcile Work and Resource Levels
SP 3.3 Obtain Plan Commitment
Measurement and Analysis(MA)
SG 1 Align Measurement and Analysis Activities
SP 1.1 Establish Measurement Objectives
SP 1.2 Specify Measures
SP 1.3 Specify Data Collection and Storage Procedures
SP 1.4 Specify Analysis Procedures
SG 2 Provide Measurement Results
SP 2.1 Obtain Measurement Data
SP 2.2 Analyze Measurement Data
SP 2.3 Store Data and Results
SP 2.4 Communicate Results
Suplier Agreement Management(SAM)
SG 1 Establish Supplier Agreements
SP 1.1 Determine Acquisition Type
SP 1.2 Select Suppliers
SP 1.3 Establish Supplier Agreements
SG 2 Satisfy Supplier Agreements
SP 2.2 Accept the Acquired Product
SP 2.1 Execute the Supplier Agreement
SP 2.3 Ensure Transition of Products
Working Monitoring and Control(WMC)
SG 1 Monitor the Work Against the Plan
SP 1.1 Monitor Work Planning Parameters
SP 1.2 Monitor Commitments
SP 1.3 Monitor Risks
SP 1.4 Monitor Data Management
SP 1.5 Monitor Stakeholder Involvement
SP 1.6 Conduct Progress Reviews
SP 1.7 Conduct Milestone Reviews
SG 2 Manage Corrective Action to Closure
SP 2.1 Analyze Issues
SP 2.2 Take Corrective Action
SP 2.3 Manage Corrective Actions
Requirement Management (REQM)
SG 1 Manage Requirements
SP 1.1 Understand Requirements
SP 1.2 Obtain Commitment to Requirements
SP 1.3 Manage Requirements Changes
SP 1.4 Maintain Bidirectional Traceability of Requirements
SP 1.5 Ensure Alignment Between Work Products and Requirements