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MANAGING MANUFACTURING SERVICES AND CREATING HUMAN RESOURCE ADVANTAGE…
MANAGING MANUFACTURING SERVICES AND CREATING HUMAN RESOURCE ADVANTAGE
The nature of operations management
operations management
production
manufacturing
operations
the transformation process
inputs
outputs
operations management in service businesses
planning and designing operations systems
planning the product
routing and scheduling
designing the operations processes
modular design
standardization
customization
nature of human relations
motivation
morale
human relation
perceptions of rewards
intrinsic reward
extrinsic reward
historical perspectives on employee motivation
theories of employee motivation
maslow's hierarchy of needs
herzberg's two-factor theory
McGregor's theory X and theory Y
theory Z
variations on theory Z
expectancy theory
equity theory
strategies for motivating employees
behavior modification
job design
job rotation
job enlargement
job enrichent
flexible scheduling strategies
importance of motivational strategies