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Customer First (How can we ensure consistent customer experience across…
Customer First
How can we ensure consistent customer experience across regions? How to align sales approaches, inventory and delivery standards?
We've done untold damage to ourselves through inconsistent product and service delivery across the network.
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Sales approach is something we as sales managers CAN control. Ive found horrible inconsistencies across the sales channel. One office recently - simply product pitch. Such a shame, letting the whole company down
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What does being customer first mean for IQPC? What must we change / innovate to achieve it?
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How can we maximise the investment of our Global Clients?
hesitate to use phrase "white glove service" for some customers. should be doing this for all. However, our big spenders across the world are especially important
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Customer First Thinking
Having a ‘Customer First’ approach used to be a business advantage, today it’s a business imperative. So how can we create a culture of customer first in our often, still a fragmented business? 3 core discussion areas include:
I would like this session to be as interactive as possible so please do have a think in advance about challenges and opportunities in relation to the topic and if you want to share and questions or points in advance that would be great. As usual please let me know if you are able to attend so that we understand numbers.