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Export customer's database on ERP (Call customers whose POS are…
Export
customer's
database on ERP
Call customers whose
POS are over
2 mils VND
Product's quality
Compliment
Say" Thank you"
Case closed
Complaint
Say " Sorry"
Ask more case's info
Transfer to relating
departments(Via Email)
Low Product's quality
Departments: Purchase, Commercial,CRM
Waranty case
Departments: Warehouse, CRM
Delivery's service: Delivery time,HD's behavior,HD'S appearance
Compliment
Say" Thank you"
Case closed
Complaint
Say " Sorry"
Ask more case's info
Transfer to relating
departments(Via Email)
Departments: Purchase, Commercial,CRM
Shop's service:
Staff's behavior,
consultancy skill
Compliment
Say" Thank you"
Case closed
Complaint
Say " Sorry"
Ask more case's info
Transfer to relating
departments(Via Email)
Departments: Commercial,CRM
Others Relating questions
Do you know UMA
has Online Sales Service?
Yes
Case closed
No
Record info to feedback from
Dose furniture product
apply UMA's sticker?
Yes
Case closed
No
Record info to feedback from
Do you prefer to Shop
Online or in UMA Store?
Yes
Case closed
No
Record info to feedback from
Skip all POS
under 2 mils VND