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Chapter 9: Managing Teams (Advantages of Teams (Customer Satisfactions,…
Chapter 9: Managing Teams
Advantages of Teams
Customer Satisfactions
Product and Service Quality
Product development speed and Efficiency
Employee Job Satisfation
Decision Making
Autonomy
the degree to which workers have the discretion, freedom, and independence to decide how and when to accomplish their jobs
Disadvantages of Teams
Initially high turnover
Social Loafing
Minority domination
Groupthinking
Special Kinds of Teams
Companies use different kinds of teams for different purpose. Special kinds of teams include:
Cross-functional teams
Virtual Teams
Project Teams
Work Team Characteristics
team cohesiveness
the extent to which team members are attracted to a team and motivated to remain in it
team size
In very large teams, members find it difficult to get to know one another, and team can splinter into subgroups.
Very small groups may lack the diversity of skills and knowledge found in larger teams
for most teams, the right size is six to nine people
team norms
Informally agreed-on standards that regulate team behavior
team conflict
Cognitive conflict
Affective conflict
emphasizing cognitive conflict is not enought
Selecting People
individualists
collectivists
team level
team diversity
Setting Team Goals and Priorities
Increasing a team's performance is inherently more complex than just increasing one individual's jobs performance
Challenging team goals affect how hard team members work.
Stretch Goals
must have a high degree of autonomy
must be empowered with control over resources
need structural accommodation
should have bureaucratic immunity
Team Training
decision-making skills
interpersonal skills
problem-solving skills
Conflict resolution skills
Technical training
Team Compensation
Companies need to choose a team compensation plan and then fully explain how teams will be rewarded
skill based pay
gainsharing
nonfinancial rewards