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Unknowns (Experience (comfort levels (aisle seats, Different airlines,…
Unknowns
Experience
personal
problems
Pain points
journey
comfort levels
aisle seats
Different airlines
aircraft seats
stress
Physical
Emotional
Storage area for wheelchairs
limit on the number of wheelchairs per flight?
stresses for airline workers
Easiest part of the whole experience
smooth
treatment by the airlines
difficulties
worries
Law :
Regulations
distance traveled
What is not possible to design?
Enjoyable?
Time consuming
comfort aids
recent changes/laws
improvements from the past?
service standards
levels of immobility