Principles of Emotions and Emotional Messages
Emotional Arousal is Multi-Step Process
An Event Occurs - You experience an emotion - you respond physiologically
James-Lange Theory is: an event occurs- you respond physiologically - you experience an emotion, for example, joy or sadness
Cognitive labeling theory, you interpret the physiological arousal and on the basis of this, experience the emotions of joy, sadness, and so on.
Emotions can be primary or blended
example would be when you win the lottery
Emotions involve both body and mind
Emotions have consequences
If you overreact to something you could get in trouble for it
Look at nonverbal cues to understand the individuals feelings
look for cues as to what the person wants you to do
use active listening techniques
focus on the other person
remember the irresponsibility of communication
an example would be asking yourself "What am I feeling, and what made me feel this way?"
You need to be specific when you describe your feelings and address mixed feelings.
It is hard to hold back anger but it is your best interest too.
Obstacles to communicating
Social and Cultural customs
Different cultures view feelings in different ways.
men are often told they cannot cry or it will look week.
I use fear a lot of the times to not do something or to maybe even hold myself back.
Inadequate Interpersonal Skills
When you don't know how to express your feelings.