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Summarize the Suggestions for Expressing Emotions and for Responding to…
Summarize the Suggestions for Expressing Emotions and for Responding to the Emotions of Others
Emotional Competence:
The skills for expressing and responding to the emotions of others
Emotional Understanding:
Your first task is to develop self-awareness: recognizing what your feeling are, understanding why you feel as you do, and understanding the potential effects of your feelings
Ask Yourself
"What exactly do I want to communicate?"
"What are my communication choices?"
"What am I feeling, and what made me feel this way?"
Handling Anger: A Special Case Illustration
Ventilation hypothesis:
the notion that expressing emotions allows you to ventilate your negative feelings and that this will have a beneficial effect on your physical health, your mental well-being, and even your interpersonal relationships
Anger communication:
is not angry communication. It might be argued that the communication of anger ought to be especially clam and dispassionate
Anger:
is one of the eight basic emotions. It is also an emotion that can create considerable problems if not managed properly. Anger is not always bad, such as help you protect yourself, energizing you to fight or flee. Anger happens by your interpretation of events
Suggestions
Get ready to communicate calmly and logically
Examine your communication choices
Consider the advantages of delaying the expression of anger
Remember that different cultures have different display rules
Apply the relevant skills of interpersonal communication
Recall the irreversibility of communication
Emotional Expression:
Your second step is interpersonal
Suggestions
Anchor your emotions in the present
Own your feelings; take personal responsibility for your feelings
Owning feelings:
means taking responsibility for them-acknowledging that your feelings are your feelings
I-messages:
is the best way to own your statements rather than the kinds of you-messages
Address mixed feelings
Ask for what you want
:
Be specific when you describe your feelings
Respect emotional boundaries
Emotional Responding:
Understanding the emotions of others and responding to these appropriately
Guidelines
Use active listening techniques
Empathize
Look for cues as to what the person wants you to do
Focus on the other person
Look at nonverbal cues to understand the individual's feelings
Remember the irreversibility of communication
Communicating with the Grief Stricken: A Special Case Illustration:
Communicating with people who are experiencing grief, a common but difficult type of communication interaction, requires special care. A person may experience grief because of illness or death, the loss of a job or highly valued relationship, the loss of certain physical or mental abilities, the loss of material possessions, or the loss of some ability
guidelines
Confirm the other person and the person's emotions
Give the person permission to grieve
Avoid trying to focus on the bright side
Encourage the person to express feelings and talk about their loss
Be especially sensitive to leave-taking cues
Let the person know you care and are available
