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Emotional Competence (Emotional Expression (Be specific when you describe…
Emotional Competence
Emotional Expression
Be specific when you describe your feelings
Address mixed feelings
anchor your emotions in the present
own your feelings
Ask for what you want
Respect emotional boundaries
Emotional Responding
look at nonverbal cues to understand the individuals feelings
look for cues as to what the person wants you to do
use active listening techniques
Emphasize
Focus on the other person
Remember the irreversibility of communication
Communicating with the grief stricken
confirm the other person and the persons emotions
give the person permission to grieve
Avoid trying to focus on the bright side
encourage person to talk about their feelings and loss
let the person know you care and are available
Handling Anger
Anger is one of the 8 basic emotions
Communicate calmly
consider advantages of delaying the expression of anger
Emotional understanding
Self- awareness
Step 1: Recognize your feeling
Step 2: understand why you feel that way
Step 3: understand the potential effects of your feelings
Emotional competence- skills for expressing and responding to the emotions of others