Please enable JavaScript.
Coggle requires JavaScript to display documents.
Emotional Competence 7.3 (Emotional expression (Be specific when describe…
Emotional Competence 7.3
Emotional Understanding
Recognize what your feelings are.
Figure out why you are feeling that way.
Emotional expression
Be specific when describe your feelings.
Make sure your emotions are in the present.
Address any mixed feelings you have.
Ask for what you want.
Respect all emotional boundaries.
Take responsibility for your feelings.
Handling anger
Delay the expression of anger.
Different cultures display anger differently.
Figure out your communication choices.
Apply any skills you have learned.
Communicate calmly and logically.
Remember once something has been said it can not be taken back.
Emotional responding
Active listening techniques.
Empathize
Look for cues of what the person would like you to do.
Focus on the other person
Pay attention to individuals feelings.
Remember you can not take things back.
Greif
Avoid focusing on the bright side.
Encourage people to express feelings.
Give people the time to grieve.
Be sensitive to leave cues.
Confirm the other persons emotions.
Let the person know you care and are available.
