Emotions
What are emotions
Physiological changes
body changes occur when we are feeling emotion
Nonverbal reactions
Cognitive interpretations
verbal expression
Influences on emotional expression
Personality
culture
gender
social conventions and roles
social media
emotional contagion
guidelines for expressing emotions
recognize your feelings
choose the best language
share multiple feelings
recognize the difference between feeling and acting
accept responsibility for your feelings
choose the best time and place to express your feelings
Managing emotions
facilitative and debilitative emotions
thoughts cause feelings
irrational thinking and debilitative emotions
fallacy of perception
fallacy of approval
fallacy of should
fallacy of causation
fallacy of overgeneralization
fallacy of helplessness
fallacy of catastrophic expectations
minimizing debilitative emotions
monitor your emotional reactions
note the activating event
record your self talk
dispute your irrational beliefs
reappraisal- rethinking the meaning of emotionally charged events in ways that alter their emotional impact
process by which emotions are transferred from one person to another
facilitatice emotions- effective
debilitative emotions- prevent effective perfomance
worthwhile communicator should be able to handle any situation
seek acceptance of others
not being able to distinguish between what is and what should be
bases belief on a limited amount of evidence
believe they shouldn't hurt or inconvience others
forces beyond our control determine satisfaction
something bad is always going to happen