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Omnichannel Service Design (Retail Fabric (Salesforce (CRM Marketing…
Omnichannel Service Design
Shop of The Future
Shop Concept
Shop list (Ryan)
AGC/Bingo (triennial)
High Level
Retail fabric
Visualised
Retail as a platform
journeys
Shop - now and future
state
Colleague & Customer Experience
Customer
Customer needs personas
Colleague
Customer Management personas
Retail Fabric
Salesforce
CRM CS (Project jack) Per Christiansen
CRM Marketing
Architecture
Amir Shirazi / Kate Mclennan
Grandstand
SSBT inhouse
Roadmap
July 2018 Coral
Jan 2018 x 1 shop leytonstone
Backlog James Lawrence
Features
Mirrors BGT layout
Football & Tennis
Retail prices
Considerations
Ladbrokes no NFC
BGT contract
Omnia
Features
Marksense
Roadmap
Backlog Joshua Sanz
Theme
Analysis
MVS
Analysis
Additional Capability
Face ID
Wifi / Bluetooth
Chat - shop to Centre
Bonus capability
Extended Capability ?
BI?
BI
Future Architecture
Gantry
Future
Loyalty bridge
Grid
Single wallet
RCA
Core platform ?
Digital integration
YoY growth
Connect
Single wallet
RCA
Core platform ?
Digital integration
Yoy Growth
Data & Comms
Location