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The governance domain (CHALLENGES (Governance of service design,…

- - - - People
      - Risk
      - Information
      - Organizational structure
      - Financial requirements and obligations
      - Document and records management
      - Master data management
      - Information services and systems
      - Knowledge management
      - Infrastructure management
      - Security
      - Legal and compliance
      - Technology
  - - - Approving functional and non-functional requirements
      - Defining code structures
      - Authorizing custodianship
      - Agreeing the definition of data
      - Defining access
      - Approving master data values
      - Approving levels of backup
  - - - Definition of business investments and the objectives of the programme
      - Details of the benefits tracking, and an unequivocal description of the benefits management activities in the programme and their sequence
      - Documented expectations of the benefits, and who is responsible fordelivering them
      - Timescales
      - Any significant benefit dependencies, e.g. specific technologies that must be in place because all medical prescriptions will be electronic and not on paper (mandatory in the USA):
      - Resources required for the work to be undertaken and when these are required.
- - - - Creating or redesigning your processes for adding new master data records
      - Modifying existing records
      - Cleansing/standardizing/matching
      - Resolving anomalies
      - Reporting data quality metrics
      - Reporting exactly where and how the MDM initiative has met helped the enterprise to achieve its strategic objectives
- - - - The e-Government Interoperability Framework
      - e-Services development
      - Electronic records management
      - Metadata
      - Call centers
      - Authentication
      - Digital TV
      - Security;
      - Smart Cards
      - Channels
  - - - A shared understanding of interconnected parties and their equipment/ appliances
      - State of the art software architectures
      - The ability to convey contextual information across communications networks to where it is needed
      - Analytics tools that will allow autonomous and so-called ‘smart’ behavior