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quality (quality control (PROS (less training for workers saves costs,…
quality
quality control
PROS
less training
for workers
saves costs
improve business reputation
reduce errors
CONS
indentifies faults not why
they're there
increase costs for scraps/repair
expensive - employees paid to check
check at the end of proccess
quality assurance
PROS
fewer customer complaints
reduce costs for
scraps
eliminates fault before customer recieves
them
CONS
time consuming
expensive
checks for quality throughout proccess
TGM
PROS
Becomes
central ethos for all employees - built in every part of production
Deletes faults before
it reaches cusyomers
Trust in brand (no complaints)
-
HIGHER SALES
Reduce cost - reworking,scraps
(right first time)
CONS
Expensive training
for employees to check
Relies on employee to follow TQM ideology
Def:
improving quality throughout - central ethos of employee