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Attitudes (Job satisfaction (outcomes (job satisfaction, OCB, customer…
Attitudes
Job satisfaction
measurement
all things considered, how satisfied are you
summation of different facets of a job
factors
pay
work conditions
personality
CSR: value congruence
outcomes
job satisfaction
OCB
customer satisfaction
life satisfaction
business reputation
job dissatisfaction
EVLN
personality
loyalty
availability of alternative jobs
Elements of attitudes
Affective component: feelings & emotions
Behavioural intent: what you do upon realising
Cognitive component: register facts of what's happening
organisational commitment
factors
affective org commitment
justice
value congruence
trust
employee involvement
org comprehension
continuance commitment
calculative
the degree to which an employee identifies and wishes to stay in the org
emotions
emotional labour
emotional dissonance
perceive it as professional skill
deep acting
emotional intelligence
Cognitive dissonance
reducing dissonance
changing their beliefs
reversing their behaviours