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DRIVERS (4.4 CAPABILITY (We can position the majority of business…
4.2 NEED
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Administration
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Liaison with executive, LoB and suppliers
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4.3 VALUE
The portfolio of business services (and/or products) offered by the enterprise will be the primary source of value
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The value chain of an enterprise forms a part of a larger stream of activities, which Porter calls a value system.
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4.4 CAPABILITY
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We can position the majority of business information services in the context of business information management processes that can be categorized as:
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relationship between the type of process where IT is deployed and the effect on IT of a strategic change that affects that process
IT deployed in business support processes is typically critical in assuring the continuity of the enterprise for its many stakeholders
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You can understand the gao by looking at the way in which processes might be categorized, together with the areas of the business and IT communities that have most control over, or input to those processes.
Capacity management
mapping out of expectations regarding the necessary
capacity and activities that will ensure the optimal use of IT and other information resources.
Financial management
over-arching financial management for IT services is
concerned with helping the business to assess whether its (IT) supplier is doing the best it can with the money it has
Availability management
the activities that ensure current and future availability
of applications that underpin services for the users
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User relationships
irrespective of the size of an enterprise or whether user
relationships are formal and contractual or informal, the effective management of these relationships is vital if the enterprise is to make the right choices and get the best value from their investment in information services
Supplier relationships
to ensure that relationships with suppliers are effective and
worthwhile an enterprise fi rstly needs to set clear objectives that take account of the future direction and policies concerning information services as set out in their strategy
Supplier management:
enterprises have a number of general expectations of a
supplier including delivery of the required information services of the right quality, on time, and at a price that provides value for money, rather than simply the best price
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4.5 MISSION
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The Mission
establishes identity and purpose and provides a picture of the objectives and overall
goals