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Export customer's database on ERP (Classify customer's case…
Export customer's database
on ERP
Classify
customer's case
Skip all orders under 2 millions VND.
Call customers whose POS
are over 2 millions VND
Start to call
customer
Discussion
with customer
Delivery service (Delivery time, HD's behavior, HD's appearance)
Compliments
Say " Thank you"
Case closed/solved
Complaints
Says " Sorry"
Ask more case's info
Transfer to relating department(s) via emails: Warehouse, Commercial.
Product's quality
Customer
confirms Uma product's good
Compliments
Say
" Thank you"
Case closed/solved
Complaints
Says " Sorry"
Ask more case's info
Transfer to relating department(s) (By Email)
Bad product's quality
1 more item...
Warranty case
1 more item...
Shop's service (Sale staff's behavior, consultancy skill)
Complaints
Says " Sorry"
Ask more case's info
Transfer to Commercial (via emails)
Compliments
Say
" Thank you"
Case closed/solved