HarePoint Request Form

N-Code #

Ticket Filtering

Application Support Ticket

ACTR Ticket

Desktop Computer Support

Printing Services

iPhone/Good/Thursby

Outlook Support

Shared Drive

Training

VoIP Phone Support

Navy Department Awards Web Service (NDAWS)

Navy Organization Request Management System (NORMS)

Navy Taskers (TV5)

OPNAV SharePoint Portal

Unable to access Taskers

Other

Unable to access site

Content requires update

Broken link

CAC/PKI Token Support

Unable to access encrypted emails

User unable to use SIPR Token

Forgot SIPR Token Pin

Receiving a DoD Visitor Account

Card Reader not responding

Keyboard/Mouse not working

KVM is not changing between computers

Monitor issue

Request computer move

Request property pass

Unable to access wifi

Unable to log in to computer

Software installation missing

Trouble shooting/user guidance

Clearing print jobs

Print toner requires replacement

Unable to map to printer

Unable to print

Configuration of iPhone

User locked out of GOOD/Thursby

User unable to connect to GOOD

App Support

Request transfer of device

User locked out of phone

Adding Sig Tag

GAL information correct

Mapping a PST

Other

Publish certs to GAL

Sharing Calendar

Unable to connect

Unable to set up out of office

Unable to map to shared drive

Unable to access shared drive

VPN Guidance

Request VoIP Move

Unable to access voicemail - pin reset

Unable to access to previous certs

Form Logic

Choose Product #

Choose Tier #

N-Code #

ACTR Product => Determines Support Group Selected

Non-ACTR: Simply for reporting, but has no affect on Ticket Routing

Tier 1

Tiers = Tier 1, Tier 2, Tier 3 => How does the user know which tier to choose?

Additionally, does each tier have their own group of technicians? If yes, then it would seem that the N-Code for ACTR Tickets would only be half the criteria to determine which Support Group has been assigned and would also use the selection of Tier to make this decision.

Type: ACTR

Type: Application Support

IF (Type: Application Support) => Determines Support Group

Tier 2

Tier 3

Product Type Determines Category Options