Please enable JavaScript.
Coggle requires JavaScript to display documents.
Export customer's database on ERP (Call customers whose POS are …
Export customer's
database on ERP
Call customers
whose POS are
over 2 millions VND
Delivery's service
( Delivery time,
HD's behavior,
HD's appearance)
Compliment
Say " Thank you"
Case closed
Complaint
Say " Sorry"
Ask more case's info
Transfer to relating
departments (Via Emails)
Departments: Purchase, Commercial, CRM
Shop's service
( Staff's behavior
, Consultancy skill)
Compliment
Say " Thank you"
Case closed
Complaint
Say " Sorry"
Ask more case's info
Transfer to relating
departments (Via Emails)
Department: Commercial,CRM
Product's quality
Conpliment
Say " Thank you"
Case closed
Complaint
Say " Sorry"
Ask more case's info
Transfer to relating
departments (Via Emails)
Low product's quality
Departments: Purchase, Commercial, CRM
Warranty case
Departments: Warehouse,CRM
Skip all POS
under 2 millions VND