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No guide/notification in the entire airport experience (WHEN (Flight…
No guide/notification in the entire airport experience
WHO
Foreign Travellers
Difference in the system
Insecurity of not getting help
non millenial people
Visual weakness
Less audible efficiency
First timers
Following the steps to boarding
Not being aware of rules
Not familiar with buffer timing
WHEN
Flight delays
check in
refreshments
navigation
medical emergencies
Route/Utility Mapping
HOW
Seeking help
Lack of guides
Independent navigation
Self assumption and prediction
Not following rules and regulations
Rule mentions are too textual
No instant access to rules and regulations
WHERE
waiting area
Reschedule notification
Utility Cross Servicing
lounge
Wake up notification
Important announcements
entrance
Showing the ticket
Showing ID Proof
baggage portal
Weight check
Excess luggage payment
Counter
Getting a physical ticket and checking in
Baggage Tags
stores
To pre pay for order
Cutting down the waiting queue
WHAT
Keeping track of flight time
While shopping
While reading
Getting updates on flight delays
Smartphones
Announcement transmitting speakers
Waiting for the flight
Steps to boarding
Rules and regulations
Baggage Check
Excess Luggage
WHY
inaccessibility
Flight info
Baggage counters
Ticket counters
Insecurity
Missing the flight
waiting at the wrong gate lobby