Please enable JavaScript.

Coggle requires JavaScript to display documents.

Listening (Overcoming Challenges to Effective Listening ( Cultural…

Listening

Overcoming Challenges to Effective Listening

 Faulty Listening Behaviors:

Selective listeners only respond to what interest them

Defensive listeners think innocent comments are personal. For example, when someone mentions parenting, and a touch parent gets upset

Ambushing, is when someone is listening to you waiting for you to say something they can catch you in. For example, political discussions on CNN, FOX, MSNBC

Insulated listeners, are people who avoid certain topics of conversation. For example, when you are asking someone a question and they just skate right over it.

Insensitive listening is when people are unable to look beyond the words and behavior to the hidden meanings. For example, someone has a bad day, but you hear that and just continue on to how your day went

Stage hogs are people who try and turn the conversation to themselves. For example, you tell your friend something happened and they just say that it happened to them as well and then try to tell you their story.

 Reasons for Poor Listening:

Message overload, which is common nowadays with so many “breaking” stories and constant updating on social media.

Rapid thought we think much fast then we hear, which leaves time for our minds to wander while we are still trying to listen.

Psychological noise is when the world we live in presents distraction. For example, you’re in class trying to listen to your teacher but the air condition is really loud

Hearing Problems, sometimes people suffer from hearing problems. Which in return effects their ability to listen.

Faulty assumptions, we often brushing people off because we assume their remarks don’t have much value. For example, you’re working in a group but don’t listen carefully because you believe your idea is better than what they can come up with.

Vocabulary:

Hearing: is the process in which sound waves strike the eardrum

Listening: occurs when the brain reconstructs original sound, then we give it meaning

Responding: responding to a message consist of giving observable feedback

Listening fidelity: describes the degree of congruence between what a listener understands and what the message sender is attempting to communicate

Understanding: making sense of a message

Attending: the act of paying close attention