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After Hours Emergency (Alerts (Email/Text - cellphones@nwtechs.com,…
After Hours Emergency
Alerts
Email/Text -
cellphones@nwtechs.com
alerts@nwtechs.com
oncalltech@nwtechs.com
alltechs@nwtechs.com
Contacts
Jon Martin
15038054936@tmomail.net
Arthur Dunn
15036602298@tmomail.net
Phone Call
Calls on-call Techs
No answer VM
Creates Ticket and emails/texts techs on call
workflow rule 45 min - emails/texts everyone
slack channel push to every device
Answer
Alert
Generates 5 min offline (Ticket)
After Hours - Workflow rule after 20 min Alerts on-call techs by email/message
After 45 min no status change- Email/Text all Techs