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Nonverbal Messages (The Channels of Nonverbal Messages (Facial Messages…
Nonverbal Messages
The Channels of Nonverbal Messages
Body Gestures
Kinesics
The study of communication through body movement
Emblems
Are body gestures that directly translate into words or phrases
Illustrations
enhance the verbal messages they accompany
Affect Displays
are movements of the face (smiling for example), body, and hands. this expresses meaning.
Regulators
Behaviors that monitor, control, coordinate, or maintain the speaking of another individual.
Body Appearance
Facial Messages
Eye Messages
Eye Contact
Spatial Messages
Personal Distance, Social Distance, Public Distance.
Artifactual Messages
Color
Touch Messages
Culture and Touch
Nonverbal Communication Competence
Encoding Skills
Keep your nonverbal messages consistent with your verbal messages,
Monitor your own nonverbal messages consistent with your verbal messages.
Avoid extremes and monotony
Maintain eye contact with speaker
Avoid strong perfume
Decoding Skills
Resist the temptation to draw immediate conclusions from nonverbal behaviors
When making judgements, mindfully, seek alternatives.
Notice that messages come from lots of different channels and that reasonably accurate judgements can only be made when multiple channels are taken into consideration.
Interpret your judgments and conclusions against a cultural context.
Measure behaviors against a baseline.
Principles of Nonverbal Communication
Nonverbal Messages Interact with Verbal Messages
Accent
Complement
I try to compliment people on the regular by telling them they look nice or congratulating them on something.
Contradict
crossing fingers to lie.
Control
may make hand movements
Repeat
asking if that is alright.
Substitute
signaling OK with a hand gesture
Nonverbal Messages help manage Impressions
To be liked
To be believed
To excuse Failure
To secure help
To hide faults
To be followed
To confirm self-image and to communicate it to others
