• Be polite, avoid offensive language.
• Be careful when using sarcasm
and humor, as it might be misinterpreted.
• Use emoticons to express emotion.
• Do not use all capital letters, which
is the equivalent of shouting.
• Avoid sending spam.
• Avoid sending flames, which
are abusive or insulting messages.
• Keep messages brief. Use
proper grammar, spelling,
and punctuation.