Types of Listening
Look for Key Ideas
Listen for Unexpressed Thoughts and Feelings
Encourage Further Comments
Separate the Message from the Speaker
Search for Value
Listen for Information Before Ecaluating
Evaluate the Speaker's Credibility
Examine Emotional Appeals
Examine the Speaker's Evidence and Reasoning
Listening and Social Support
Types of Supportive Responses
Social Support and Mediated Communication
Online help is similar to the face-to-face variety and it provide another valuable toll for getting the help they often desperately need.
When and How to Help
Before committing yourself to helping another person, make sure your support is welcome.
Gender and Social Support
As a group, women are more likely than men to give supportive responses when presented with another person's problem.
Misconceptions About Listening
Listening Is Not a Natural Process
Listening is a skill much like speaking:Everybody dose it , though few people do it well.
All Listeners Do Not Receive the Same Message
When tow or more people are listening to a speaker, they are not hearing and understanding the same message.
Listening and Hearing Are Not the Same Thing
Hearing is the precess in which sound waves strike the eardrum and cause vibrations that are transmitted to the brain. Listening occurs when the brain reconstructs these electrochemical imposes into a representation of the original sound and then gives them meaning.
Overcoming Challenges to Effective Listening
Mindful Listening Requires Effort
Mindful listening is hard work and is similar to the body's reaction to physical effort.
Faulty Listening Behaviors
Reasons for Poor Listening
Talking Has More Apparent Advantages
The Importance of Listening
The need for good listening skills cannot be overemphasized and listening skills are a key to good service.