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Communication at Work (Mode of Communication (Oral (Good: Speed and…

- - - - Managers use to assign goals, provide instructions, explain policies and procedures, point out problems and offer feedbacks
      - Must explain reasons why a decision was made > make employees more committed
      - To be effective > must be repeated several times + through a variety of media
      - Make it 2-way > seek advice from employees > encourage innovation
    - - Provide feedback to higher-ups, inform them of progress towards goals, relay current problems
      - Keeps managers aware of how employees feel > how conditions can be improved
      - Managers are busy > to be effective > communicate in short summaries, not long explanations
- - - - Rigidly follows formal chain of command
        
        Use this when accuracy is most important
    - - Relies on a central figure to act as channel for all group communication
        
        Use this when you want to facilitate the emergence of a leader
    - - Permits group members to actively communicate with each other: self-managed teams
        
        Use this when high member satisfaction is important
  - - - Will persist until wants and expectations creating the uncertainty are fulfilled / anxiety reduced
    - - (1) Provide info to defend against rumors
        (2) Explain actions that seems unfair/secretive
        (3) Refrain from shooting the messenger > respond to them calmly, rationally and respectfully
        (4) Maintain open communication > encourage employees to feedback to you