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The Guidelines for Improving Your Skills in Encoding and Decoding…
The Guidelines for Improving Your Skills in Encoding and Decoding Nonverbal Messages
Encoding Skills
Should:
Take the situation into consideration
Maintain eye contact with the speaker
Avoid extremes and monotony
Avoid using certain adaptors in public
Monitor your own nonverbal messages with the same care that you monitor your verbal messages
Avoid strong cologne or perfume
Keep your nonverbal messages consistent with your verbal messages
Be careful with touching
Consider your choices for nonverbal communication just as you do for your verbal messages
Should not:
Learning forward too much or too quickly can indicate aggressiveness
Breaking your eye contact too early in the interaction might indicate a lack of concern of focus
Figetting may communicate that you're uncomfortable and ill-at-ease
Weak handshakes may communicate a lack of interest or enthusiasm
Crossing your arms across your chest can signal defensiveness
Putting your hands on your hips when standing can indicate aggressiveness
Poor general posture may communicate a lack of self-cofidence
Taking a step or two back when asked a question or for a decision may lead people to see you as defensive and unwilling to be honest
Putting your hands behind your back or in your pockets can make you look overly stiff
Nodding more than usual can make you look less-than serious
Decoding Skills
Should:
Even after you've explored the different channels, consider the possibility that you are incorrect
Interpret your judgments and conclusions against a cultural context
Notice that messages come from lots of different channels and that reasonably accurate judgments can only be made when multiple channels are taken into consideration
Consider the multitude of factors that can influence the way a person behaves nonverbally
When making judgments, mindfully seek alternatives
Measure behaviors against a baseline
Resist the temptation to draw immediate conclusions from nonverbal behaviors
