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Customer feedback (Create online community (Need continuous monitoring,…
Customer feedback
Create online community
Need continuous monitoring
Cost to maintain forum
Easy to implement
Excellent feedback on anything
Friendliness depending on design
Proactive live-chat support
Easy to implement
Instantly solving customer's issues
Friendliness depending on the staff
Can change setting to increase customer's affection
Cost might be high due to staff present
Facebook reactions
Highly depending on products and services
Fast respond from customers
Limited to Facebook reactions only
Free
Also has comment section for feedbacks
Dedicated feedback forms on site
Dedicate 1 email for feedback
Easy to maintain
Low cost
Customer friendly
Wide range of feedback
Measure customer service performance
Limited information on customer services
Low cost
Hard to design since survey has to be short
Customers might not respond since it is email
Easy to implement
Email survey to new customers
Low cost using free tool like SurveyMonkey
Can get wide range of information since survey is highly customizable
Customers might not respond
Easy to implement
Feedback in return for prize/gift
Easy to implement
Free shipping
Discount on future purchase
Gift cards
Can be costly
Can get positive feedback
Viability depending on type of business
In-app feedback
Hard to implement
Give wide range of information
Low cost
Very friendly
Feedback on live-chat session
Feedback on live-chat only
Low cost
Easy to implement
Need chat function