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Customer service Intv. (Q6. Tell us about the Six Pillars of the future of…
Customer service Intv.
Q1 Who are you, what is Conversocial and what did you set out to achieve with it?
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Q2. You helped companies deal with the big shift to online social media customer service.Your book predicts the next big shift in the world of customer service and predicts an even bigger impact over the next five years! Can you share with us what you think this big shift is going to be?
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Q3. For years we have focussed on over the top delight at all costs. Your book argues something simpler. can you explain what that is?
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Q7.You have some great insights into effectively dealing with Social Crisis in the book. What are some of the common pitfalls companies get wrong?
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Q8.Which brands do you think really have this new way of working nailed and what can we learn from them?
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