ONLINE BUSINESS* (E-COMMERCE) (TELEWORKING & HOMEWORKING (EMPLOYEE…
ONLINE BUSINESS* (E-COMMERCE)
TELEWORKING & HOMEWORKING
the permit of an employee to work from home using telephone, fax or computers, which are connected to their company’s network.
EXISTS PRIOR TO THESE FOLLOWING TECHNOLOGY CHANGES
Availability of appropriate software
Availability of a fast network
Adaptation of work processes
Employer does not have to provide a working space for employees
Reduction in travel time & costs
The extra time could be benefited in doing more productive work
More flexibility in choosing their work
Achieve a better balance between family and friends
Reduce CO2 emission
Not every type of work can be performed using computers and/or from home
Certain jobs require direct person-to-person contact
Requires an organized and ergonomic workplace at home
Not every employee may have sufficient space
SOCIAL AND ETHICAL ISSUES RELATED
INTELLECTUAL PROPERTY AND POLICIES
Who owns the copyright of the material created by the teleworker while teleworking- the teleworker or the company?
How can a company be certain that it is the employee who is working from home and not someone else?
STANDARDS & PROTOCOLS
What encryption standards should be used for ensuring a secure network connection between the teleworker and company server?
What rights does the teleworker babe concerning work hours and work load?
To what extent is the company responsible for ensuring proper working conditions for the teleworker? Is the teleworker totally responsible for their own ergonomic working conditions?
Are work-related policies used by the company in accordance with the national laws? Are the policies ethical or do they exploit the teleworkers?
Observation of its workers by the organization’s administration
Monitoring work efficiency
Uncover work-related inefficiencies
Prevention of industrial espionage
Concerns about trade secrets being passed/sold to competitor can be reduced
Allows organization to uncover unsafe user behaviour
Allows organization to discover problems that user is having and to provide assistance
WHAT CAN BE MONITORED
Time spent doing various tasks
Emails sent and received
Keystrokes and mouse movements
Login and logout times
Not motivated to work internally but due to external pressure
Higher risk of employee burn-out
Employees may be afraid to take rest breaks
Company must hire someone to evaluate collected data
The risk of employee filing a sue against the firm
SOCIAL & ETHICAL ISSUES
If the company can monitor the work of the telecommuter, what else is the company capable of monitoring?
WHAT MUST BE MET IN ORDER FOR IT TO BE ETHICAL
Company should inform itself on the national laws concerning employee surveillance
Company can protect itself from any legal action
Some countries regulate video surveillance stricly and forbid companies from installing video systems
Monitoring principles should be included in a policy made available to its employees
Policy should include info concerning privacy regulations
Employees know they are being watched
Company must respect the privacy of its employees and keep the collected data private
the conducting of business
communication and transactions over networks and through computers
include the use of electronic data interchange (EDI), electronic money exchange, Internet advertising, websites, online databases, computer networks, and point-of-sale (POS) computer systems
types of e-commerce
Business to business
Business to customer
Customer to business
Customer to customer.
form of e-money
Money stored on the chip of a card(etc:- touch n go card)
Payment with ATM cards
Money stored on the user’s personal account.
Payment using Credit card
E-money is very convenient because it allows payments to be made without having physically handle money.
Payment for services within the system;
Purchases from online stores;
Simplification of financial transactions within the Internet;
Easier to hack your account
The second drawback is that the derivation of funds has its own commissio and n in some electronic payment systems it is quite palpable.