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Strategies (HR (Job design (general or specific tasks), Recruitment…
Strategies
HR
Job design
- general or specific tasks
Recruitment
- internal or external, general or specific skills
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performance & management
- developmental or administrative
Rewards
- monetary & non-monetary, individual or group, performance pay
Workplace disputes
- resolution - negotiation, meditation, grievance procedures, involvement of courts & tribuals
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Marketing
Market segentation, product/service differentiation & poisoning
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Promotion
- elements of promotion mix - advertising
- communication process - opinion leaders, word of mouth
Place/distribution
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- channel choice - intensive, selective, exclusive
- physical distribution issues - transport, warehousing, inventory
People, processes & physical evidence
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Operations
Performance objectives
- quality, speed, dependability, flexibility, customisation, cost
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Supply chain management
- logistics, e-commerce, global sourcing
Outsourcing
- advantages & disadvantages
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Finance
Cash flow management
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- distribution of payments, discounts for early payment, factoring
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Profitability management
- cost controls - fixed & variable, cost centres, expense minimisation
- revenue controls - marketing objectives
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