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Sales (Marketing tasks (Pythian Website, Social media presence,…
Sales
Marketing tasks
Pythian Website
Social media presence
Conferences attendances
Presales Request (Submitted by sales to "solutions
"
SLA 8hrs)
XFN OPs Confirms Resource for Presales Call
Presales Call
Solutions Proposal
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#
EAD Written by SRE resource
EAD Peer Reviewed (based on availability)
Sales creates SOW (price, scope, legal)
SOW Internal Review (sent to "sow_review
"
SLA 4hrs)
SOW sent to client for approval
Sales tasks
Signed SOW
Client Onboarding
Resource allocation
#
SRE director assigns SRE team
Team onboarding
Incident response management setup on Pythian end
#
Steve V assigns CSL
CLS does client onboarding
CSL initiate connectivity (Temaha, VPN)
Client Set Up
Finance (Billing Set Up)
Client Portal Access
Client Meetings
Client Kick-Off
Technical Kick-off to confirm EAD and SOW scope
#
Client data setup
KCM
Client sheet setup
Confluence
Tools setup
Secret Server
APEX
PM tool setup
Jira
Service Desk project for Operational work
regular Project for Agile work
Capture hours sold
Support Track allotment
Operate
KCM Updates
Secret Server Updates
Event Updates
JIRA Service Desk Queue